Account · Data deletion

Delete your account

Last updated: 26 June 2026

You can request deletion of your Richmandatasub account and personal data at any time — whether or not you still have the app installed. This page explains how, and exactly what happens to your data.

1. Delete from the app

The quickest way to delete your account is from inside the Richmandatasub app:

01

Open the app and go to Settings → Account.

02

Tap Delete account at the bottom of the page.

03

Confirm by entering your password and tapping Permanently delete.

2. Request deletion without the app

If you've uninstalled the app, lost access to it, or just prefer the web, you can request deletion here instead:

  • Fill in the form at the bottom of this page using your registered email or phone number, or
  • Email support@richmandatasub.com.ng from your registered email address, with the subject line "Delete my account".

Either way, we'll verify it's really you — usually with a one-time code to your registered phone or email — before processing the request, so no one else can delete your account on your behalf.

3. What gets deleted, and what's retained

Once a deletion request is verified, here's how your data is handled:

Deleted

  • Your profile: name, email, phone, photo
  • Saved beneficiaries and saved cards
  • Device and push notification tokens
  • In-app preferences and saved searches
  • Marketing consent and contact preferences

Retained for a period

  • Completed transaction and payment records, kept as required by Nigerian financial record-keeping and tax regulation
  • Records needed to resolve an open dispute or chargeback
  • Fraud and security logs tied to your account
Why we keep some records: financial regulators require us to retain transaction history for a set number of years even after an account closes. This data is kept securely, isn't used for marketing, and is deleted once the legally required period ends.

4. How long it takes

  • We acknowledge every deletion request within 48 hours.
  • Your profile and saved data are removed from active systems within 7 business days of verification.
  • Copies in backup systems are purged within 90 days.

5. If you have a wallet balance

Withdraw or spend your balance first. Any funds left in your wallet at the time of deletion are refunded to your original funding source where possible; if that's not possible, we'll contact you for alternative bank details before completing the deletion.

6. Submit a deletion request

This form sends a request to our support team, who will verify your identity before processing it.

Request received

We'll send a verification code to your registered email or phone within 48 hours to confirm it's really you before processing this.